Privacy policy

PRIVACY POLICY

Realoilart ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit realoilart.com or place an order with us.

What information we collect

  • Information you give us: name, shipping address, billing address, email address, phone number, and payment information when you place an order or contact us.
  • Information collected automatically: device type, browser, IP address, pages viewed, and similar analytics data, collected via cookies and similar technologies.
  • Information from third parties: data from payment processors (PayPal, Shopify Payments, Stripe), shipping carriers (FedEx, DHL), and marketing platforms, used only to fulfil your order and improve our service.

How we use your information

  • To process and ship your orders, including communicating with you about progress, shipping, and customer support.
  • To send marketing emails (only if you have opted in — you can unsubscribe at any time via the link in any email).
  • To improve our website, products, and service.
  • To prevent fraud and comply with legal obligations.

Who we share your information with

We do not sell your personal information. We share it only with the service providers necessary to run our business, including:

  • Shopify Inc. (our e-commerce platform)
  • Payment processors (PayPal, Shopify Payments, Stripe)
  • Shipping carriers (FedEx, DHL)
  • Email and analytics providers

We may also disclose information when required by law or to protect our rights.

Your rights

Depending on where you live (EU/UK under GDPR, California under CCPA, and other jurisdictions), you may have the right to:

  • Access the personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of the "sale" or "sharing" of personal information for targeted advertising

To exercise any of these rights, email us at service@realoilart.com.

Cookies

We use cookies and similar technologies to keep our cart working, remember your preferences, and measure site performance. You can disable cookies in your browser settings, but some parts of the site may not work correctly without them.

Data retention

We keep order and customer records for as long as needed to fulfil your order, comply with tax and accounting laws, and resolve disputes. Marketing data is kept only until you unsubscribe.

Security

Payment information is encrypted in transit and processed by PCI-DSS compliant payment providers. We do not store full credit card numbers on our servers.

International transfers

Your information may be processed in countries other than the one in which you live. We rely on standard contractual clauses and our service providers' safeguards to keep your data protected.

Children

Our site is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date below.

Governing law

This Privacy Policy is governed by the laws of the United Kingdom, without regard to its conflict of laws provisions.

Contact us

If you have any questions about this Privacy Policy or your personal information, please email service@realoilart.com.